At ELV ELECTRONICS TRADING, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
Please read this policy carefully to understand your rights and responsibilities when seeking a refund or return.
1. Eligibility for Refund and Returns
You are eligible for a refund or return if you meet the following conditions:
You have proof of purchase (receipt, orderconfirmation, or invoice).
The item is in its original condition and packaging.
The item is unused, unaltered, and free from damage.
The return request is made within 30 days from the date of purchase.
2. Refund Process
To initiate a refund or return, please contact our customer support team at 00971505934056 , OR [email protected]
Provide your proof of purchase and a brief explanation of the reason for the return.
Our team will guide you through the return process, including any required documentation or shipping instructions.
3Return Shipping
You are responsible for the cost of return shipping, unless the return is due to an error on our part.
We recommend using a trackable shipping method to ensure your return is received safely.
4 fund Processing Time
Once we receive your returned item, please allow 15 days inspect the item and process the refund.
Refunds will be issued using the same payment method used for the original purchase.
5. Exceptions
Some items may not be eligible for a refund or return, including:
Personalized or custom-made products.
Items marked as final sale.
Perishable goods.
Items that have been used, damaged, or altered after purchase.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at [email protected]